To ensure an organization can perform its duties without a high degree of network bandwidth issues or downtime, the GMTS Engineering Team examines and documents the drivers for stable, secure and scalable network design.  Gray Matters Technology Services will build a stable design for your network needs, and will also provide the appropriate Operating and Maintenance support either on premises or as an IT Remote Management Service.

GMTS engages existing help desk personnel to ensure procedures are followed and policy guidance applied, ensuring:

• Routers and switches configurations and deployment

• Equipment refresh

• Network security

• Logistics/equipment inventory

• Equipment monitoring and logging

• Report generation to manage accounts

• Other assets identified by each customer we support.

Our knowledgeable help desk personnel are certified in SQL, Oracle, and Java, and understand how to best support applications through training and end-user communications.